Shipping Policy
Effective Date: January 13, 2025

Introduction
Welcome to Petca VIP! We strive to ensure a seamless shopping experience, including fast, reliable, and secure shipping of all your pet products. This Shipping Policy explains how we manage order processing, shipping methods, delivery times, and our responsibility regarding the shipping of your orders. Please read carefully for all details regarding our shipping procedures.

Order Processing Time
When you place an order with Petca VIP, we begin processing it immediately. Orders typically take 1-2 business days to process, but this time frame may be extended during peak seasons or promotional periods. Orders placed after 3:00 PM (local time) or on weekends and holidays will be processed on the next business day.

If there is any delay or issue with your order, we will notify you promptly via email and provide you with an updated estimated shipping date.

Shipping Methods and Carriers
We offer several shipping options, which you can select during the checkout process based on your needs. All shipments are fulfilled using reliable carriers such as United States Postal Service (USPS) and FedEx.

The available shipping methods include:

• Standard Shipping: This method typically delivers your order in 5-7 business days. It is the most affordable option and widely chosen by our customers.
• Expedited Shipping: For those who need quicker delivery, we offer expedited shipping, which typically takes 2-3 business days.
• Overnight Shipping: For urgent orders, we offer overnight shipping for eligible items, ensuring next-day delivery.

Shipping fees will be calculated based on the weight and size of your order and the delivery destination. The exact shipping charge will be shown to you before completing your order at checkout.

Shipping Charges
Shipping costs are determined by the weight, size, and destination of the order. The total shipping charge will be clearly displayed during checkout before you confirm your purchase. Keep in mind that we occasionally offer special promotions, including free or discounted shipping, so check for these offers during checkout.

Shipping to P.O. Boxes
We can ship to P.O. Box addresses for standard shipping orders. However, please note that expedited or overnight shipping is not available for P.O. Box addresses. To ensure the fastest delivery, we recommend using a physical address when possible.

Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order and view its progress through the carrier’s website.

Please note that it may take up to 24 hours for the tracking information to be updated. If you have any issues with tracking or have not received your tracking number, please contact us at info@petcavip.click, and we will assist you in locating your package.

Delivery Timeframes
While we strive to meet the delivery estimates, please note that delivery times are estimates and can be affected by factors such as weather, holidays, or carrier delays. We will inform you promptly of any significant delays in your shipment.

Damaged or Lost Shipments
If your order is damaged or lost during transit, please contact us immediately at info@petcavip.click. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund if necessary.

To assist with the claims process, please provide clear photos of any damage and other relevant details regarding your order.

Returns and Exchanges
Your satisfaction is important to us at Petca VIP. If you wish to return or exchange an item, please follow our Return Policy. Returns must be initiated within 30 days of receiving your order, and the items must be in their original, unused condition. Certain items, such as pet food or hygiene-related products, may not be eligible for return or exchange.

Please visit our Return Policy page for detailed instructions on how to initiate a return or exchange. If you have any questions, feel free to contact us.

Environmental Responsibility
At Petca VIP, we take environmental responsibility seriously. We encourage our customers to recycle packaging materials, and we make efforts to use sustainable packaging where possible. We are continuously working to minimize our environmental impact.