PRIVACY POLICY

At PETCAVIP, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with our website, make a purchase, or communicate with us.

1. Information We Collect

  • Personal Information: When you make a purchase or create an account, we collect your name, email address, mailing address, phone number, and payment details. This information is essential to process your orders, respond to inquiries, and improve our customer service.

  • Non-Personal Information: We also collect non-identifiable data such as your IP address, browser type, device type, and browsing behavior on our website. This information helps us enhance user experience and improve our website functionality.

2. How We Use Your Information

Your personal information is used for the following purposes:

  • Order Fulfillment: We use your details to process and deliver your orders accurately and efficiently.

  • Customer Service: We may use your information to respond to questions, address issues, or provide assistance with your account or orders.

  • Marketing: If you opt-in, we will send you promotional materials, newsletters, and special offers related to our products and services. You can opt-out of these communications at any time.

  • Website Enhancement: Non-personal information helps us analyze and improve our website’s functionality and customer experience.

3. Data Security

We employ various technical and organizational measures to protect your personal data, including encryption, firewalls, and secure server environments. While we take reasonable steps to secure your data, please be aware that no system can guarantee absolute security.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your online experience. Cookies help us remember your preferences and offer personalized features. You can disable cookies through your browser settings, but doing so may limit the functionality of our website.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist in the operation of our business (such as payment processors, shipping companies, and marketing partners). These parties are obligated to keep your data confidential and secure.

6. Your Rights

You have the right to access, update, and delete your personal information. If you would like to exercise these rights, please contact us at info@petcavip.click.

You can also withdraw your consent for marketing communications at any time by unsubscribing from our email list or contacting us directly.

7. Children’s Privacy

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children. If you believe we have unintentionally collected information from a child, please contact us, and we will take immediate steps to delete it.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Revised” date.

Effective Date: January 13, 2025