Payment Policy
Effective Date: January 13, 2025

Introduction
At Petca VIP, we want to provide a convenient, secure, and seamless shopping experience for all of our customers. This Payment Policy outlines the available payment options, how payments are processed, and the security measures we implement to protect your payment information.

Accepted Payment Methods
We accept a variety of payment methods to make your checkout process easy and secure. The payment options include:

• Credit and Debit Cards: We accept Visa, MasterCard, American Express, and Discover credit and debit cards. You can enter your card details at checkout to process the payment.
• PayPal: PayPal is available as a secure payment option. You can use your PayPal account or pay with a linked credit card or bank account through PayPal.
• Apple Pay: For Apple device users, Apple Pay offers a fast and secure way to complete your purchase with a touch of a button.
• Google Pay: We also accept Google Pay for users of Android devices, making the payment process quick and secure.

All payments are processed securely through trusted third-party gateways to ensure the protection of your financial information.

Billing Information
For us to process your order, you must provide accurate billing information, including your name, billing address, phone number, and email address. The billing address must match the one associated with your payment method to prevent any delays or issues in processing your payment.

If you need to update your billing information after placing your order, please contact us immediately at info@petcavip.click to ensure your payment can be processed smoothly.

Sales Tax
Sales tax will be added to orders based on the shipping address, in compliance with applicable state and local tax laws. The applicable tax will be calculated automatically during checkout and will be visible before you confirm your purchase.

If you have any questions about sales tax, please don’t hesitate to reach out to us.

Order Confirmation
After your payment has been successfully processed, you will receive an order confirmation email with details of your purchase, including your order number, payment information, and shipping details. This confirmation serves as a receipt for your purchase, so please save it for your records.

If you do not receive a confirmation email, please check your spam or junk folder. If you still cannot find it, contact us at info@petcavip.click for assistance.

Payment Security
Your security is our priority. We use secure encryption methods and industry-standard payment gateways to ensure that your payment information is protected. Your payment details are not stored on our servers, and all transactions are handled in compliance with PCI-DSS (Payment Card Industry Data Security Standard).

Payment Declines and Cancellations
If your payment is declined due to insufficient funds, incorrect card details, or any other reason, your order will not be processed. You will receive a notification prompting you to update your payment details. Once you provide the correct information, you can resubmit your order for processing.

If you wish to cancel an order, please contact us within 24 hours of placing the order. If your order has already been shipped, cancellation may not be possible, but you can return the item following our Return Policy.

Fraud Prevention
To protect against fraud, we carefully monitor all transactions. If we suspect fraudulent activity, we may contact you to verify your details before processing your order. In cases of suspected fraud, we reserve the right to cancel the order and may involve law enforcement authorities if necessary.

Payment Disputes
If you have any disputes regarding a charge or payment, please contact us at info@petcavip.click. We are committed to resolving any issues promptly and fairly. If the dispute involves your payment provider, we may require additional documentation to assist in the resolution.

Refunds
If you are eligible for a refund, it will be processed to the original payment method. Please allow 5-7 business days for the refund to be reflected in your account, depending on your payment provider’s processing time.